Post by rabia685 on Feb 27, 2024 5:27:19 GMT -5
Updated onSeptember Share this on WhatsApp Share this on Facebook Share this on Twitter With the advent of online service carried out through chats or messaging tools such as WhatsApp or Messenger, it is necessary for the real estate agent to develop service techniques that are capable of, at the same time, meeting customers' curiosity about a particular property and developing a dialogue that can lead to an in-person appointment. One of the most efficient techniques for providing satisfactory online service is the use of open-ended questions. Open questions are those where it is possible to extract their needs from the customer and evaluate the best products to offer the customer. What is the difference between open and closed.
Questions Closed questions are decisive and not prone to dialogue. In addition to yes and no , answers can be numbers or dates . Examples of closed questions : Have you already purc Morocco WhatsApp Number hased your property? Already have your own home? How long have you been looking for a property? Do you intend to live or invest? Unlike closed questions, where answers are always short, often limited. Open-ended questions are great for online service, as they help to develop important arguments for holding a face-to-face meeting. They are capable of stimulating reasoning and creativity. Examples of open-ended questions : For what purpose are you looking for a property? What characteristics do you value most in a business? What delivery time would be best for you? What region are you looking.
For? By understanding the difference between the two types of questions, you must create scripts capable of creating a dialogue that leads to action, which allows the broker to conduct the service. Remember: in online service, the real estate agent is the driver of the interaction. Mastering the questions will be able to encourage the client to talk about themselves and create a profile of them. Examples: Do you have children? How old? What sport do you practice? On what occasions do you usually get together with friends for dinner? Tecimob: Website ready for real estate agents and real estate agencies. A complete tool for you to sell more! How to apply open questions in online service You can't just throw out questions in the middle of a conversation.
Questions Closed questions are decisive and not prone to dialogue. In addition to yes and no , answers can be numbers or dates . Examples of closed questions : Have you already purc Morocco WhatsApp Number hased your property? Already have your own home? How long have you been looking for a property? Do you intend to live or invest? Unlike closed questions, where answers are always short, often limited. Open-ended questions are great for online service, as they help to develop important arguments for holding a face-to-face meeting. They are capable of stimulating reasoning and creativity. Examples of open-ended questions : For what purpose are you looking for a property? What characteristics do you value most in a business? What delivery time would be best for you? What region are you looking.
For? By understanding the difference between the two types of questions, you must create scripts capable of creating a dialogue that leads to action, which allows the broker to conduct the service. Remember: in online service, the real estate agent is the driver of the interaction. Mastering the questions will be able to encourage the client to talk about themselves and create a profile of them. Examples: Do you have children? How old? What sport do you practice? On what occasions do you usually get together with friends for dinner? Tecimob: Website ready for real estate agents and real estate agencies. A complete tool for you to sell more! How to apply open questions in online service You can't just throw out questions in the middle of a conversation.